Your Company Formations Complaints Procedure. What to do in the event of a complaint

Not happy with our service?

We're Sorry If That's The Case. Here's What To Do

If you are unhappy with any part of the service we have provided we would kindly request you that you contact our customer service team by calling us on 0207 689 7888 who will do their best to resolve any problems or concerns that you may have experienced.

How can I make a formal complaint?

If you feel our service has not met expectations and you have not been able to resolve the issue you have been experiencing, you can make a formal complaint to [email protected] . Please ensure you use the heading of “Customer Complaint” and provide full contact details so that it can be investigated properly.

I have made a complaint, what happens next?

Once we receive your complaint we will confirm receipt within 4 hours of our working day (Mon – Fri 9.00am – 5.00pm). Our complaint handling team will look thoroughly into all of the concerns raised and a will respond in full within 5 working days.

Use Our Address As Your Office

Meeting Rooms Available

Many of our clients require meeting room space to meet their clients. We provide modern meeting rooms at your registered office location in central London. They are fully equipped with fibre optic broadband and present an excellent venue to meet and greet clients and customers.

Unbranded professional reception

Available hourly, half-day or full-day

Fully air-conditioned

Free Wi-Fi

Digital telephony

Whiteboard

Tea, coffee, and mineral water provided

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We can provide free qualified guidance to help get youstarted with your business needs.

Only £29 Per Year

Registered Office Address

We offer a service that allows business owners the use of our prestigious address as if it were their own, and get official mail passed on to them hassle-free and confidentially without compromising their private residential address.

Only £98 Per Year

Business Trading Address

Our service allows you to receive your company’s correspondence at our central London location as if it were your own, giving the appearance of your business being based in the heart of the capital.